Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Warranty

  • Our tech support Department is working nonstop to respond to all of your support needs. Each ticket you send out to us shall be answered within less than 60 minutes. If your problem calls for the help of an administrator, we will forward the ticket to the technician on shift and will inform you that the case will soon be resolved.

  • Top quality support service
  • Top–quality Client Assistance Service

  • Our customer support team is going to be on duty for you day and night to to respond to all service inquiry tickets that you send. We offer client support for all the programs that are pre–installed on your web server. These include our custom designed Website Control Panel, the chosen OS as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Website Control Panel that is available at no cost with your VPS provides you with an included articles base. You’ll see an array of extensive how to articles and reviews and a selection of step–by–step video training materials that present all the common site supervision duties. You can find them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.