1 hour ticket response
Fast support is our most essential duty and that is the reason why we have a team of experienced client support engineers who are ready to provide a prompt answer to any question that you may have. Just open your helpdesk ticket from your Website Control Panel and we’ll reply within one hour in the worst case scenario. Actually, we strive hard and aim for a twenty–minute ticket response time.
A Premium–Quality Tech Support Service
Our client support staff representatives possess substantial experience in the Linux cloud web hosting service arena and are practiced enough to deliver a fast solution to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the tech support ticket will be forwarded to a developer or sysadmin for further assistance.
An Intuitive Help Center
To help you find a quick tip on how to use a certain feature, we have implemented a very intuitive Help Center section in the Website Control Panel. You can browse through an enormous collection of web hosting account management articles and website administration articles, explore the F.A.Q. section or watch our instructional video tutorials.