Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help Center included in our Website Control Panel features a selection of help articles and commonly asked questions. Aimed towards fixing any common problem that you could possibly come across, they are compiled by our support team of expert techs.

  • Top quality support service
  • Video Tutorials

  • For all of you who’d like to find out how to resolve a commonly experienced issue by watching an educational video clip, we’ve added a selection of video tutorials to our Website Control Panel. All the how–to video clips are very short and simple to grasp. They offer step–by–step presentations of different web site administration operations.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk service and include a one–hour support ticket response guarantee. Our well–trained technical support engineers will be online for you 24–7 and will settle any issue that you might run into within maximum 60 minutes after the trouble ticket submission. In the majority of instances, a response will be given to you within 20 minutes.