Technical Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be dealt with in maximum 60 minutes after the ticket or e–mail is received. If your issue needs further assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you take advantage of our Optional Admin Services package, all of the server management tasks included there will be carried out whenever you wish.
A Top–Quality Help Desk Support Service
We will be at your disposal 24/7 to respond to any questions that you may have connected to our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help handling server admin tasks, you can have a glance at our Optional Admin Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped the Website Control Panel with a circumstantial knowledgebase, which features elaborate explanations of all its features and functionalities. Also, we have shot exhaustive video tutorials that will further reveal to you how to perform a specific operation or troubleshoot a typically encountered problem. The help articles and the tutorial video clips are easily accessible from every section of the Website Control Panel via the Help and Videos buttons located in the upper right corner.