Although this is not the keyfactor for you to distinguish a dependable cloud web hosting company from a bad one or a reseller from an actual provider, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person firm and that you'll be able to get in touch with somebody when you're looking for support. The telephone support for website hosting services may vary from standard to professional, so the problems that can be resolved through a call vary based on the particular provider. In the general case, these matters are simpler and feature billing or first level technical issues as more complex tasks generally require a support ticket where both you and the administrators can follow what's going on with a given issue. Nonetheless, the option to phone call your supplier can save you considerable time and efforts for the multitude of small issues that will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Web Hosting
All of our cloud web hosting plans feature telephone support 14 hours per day even on official holidays, therefore if you don't have an account yet, you are able to phone us and find out more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you will be able to call the telephone number which is closer to you. If you are an existing customer, we will assist you timely with any general and billing issues as well as with a number of technical issues so as to save you time and efforts - we are aware of the fact that in some cases it's easier to consult with a live person and get things done immediately. Of course, some issues cannot be taken care of on the telephone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs daily as a part of the support services for each and every semi-dedicated server package that we supply. Considering that some issues are more difficult and time-consuming, you may have to open a ticket if you experience such a problem, still for all of your billing, general or small-scale tech issues you can always phone us and we'll help you without delay in order to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you can find out if you can host your sites on our leading-edge cloud platform or you will be able to receive any other general information about our semi-dedicated solutions. We have local phone numbers in the USA, the UK and Australia along with a global number, which means that you are able to call the one which is nearer to your region.