If you ever have any enquiries in regard to the web hosting service in general or you face a problem with your websites, you’ll have to touch base with the hosting provider’s help desk support team. It may not make a difference how promptly they’ll respond when you have a generic question, but a problem such as a thwarted application update, for example, may lead to your site becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to lend a helping hand, the longer the site will be out of order. If you offer services or goods online, any downtime will influence your site disruptively and you may lose existing or potential customers. Many web hosting providers, predominantly resellers, reply to support tickets and e-mails within 24 hours, but in the electronic era this is far too long, since customers will scarcely ever go back to a site that’s not working properly for extended intervals.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our Linux cloud web hosting service and you have an enquiry or encounter a certain problem, you can contact us 24x7x365 by submitting a tech support ticket or by sending an email and we promise that you will get a reply in less than sixty minutes. If the issue can be resolved, we’ll do it before we respond, whilst if there is something that you have to do on your end, we’ll give you all the necessary details – what settings to check, what possible solutions to try out, etc. Normally, you will get a response within maximum 30 minutes, so waiting around for hours or even for more than 1 day to receive assistance is something impossible. Our 60-minute reply time guarantee is valid for any query that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our amazingly fast support services. You’ll get a response to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and client support staff within the hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes significantly less time to examine and resolve a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be precisely the same and due to the fact that our support staff will be at your disposal 24/7, you will get swift assistance for any general, billing or technical issue regardless of the hour.