A live chat is a real-time method of communication between a hosting provider's support team and its customers. It is a very efficient method to get some information about the web hosting services or have some issue resolved because you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low possibility of errors when you exchange information like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat all the time - you are able to do something else entirely while the agent investigates the issue involved. Also, you'll be able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone charges that you will have to pay if you're calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat assistance service for all Linux cloud web hosting service that we offer and we're able to help you with almost everything in real time. If you do not have an account with us yet, we will be able to give you more info about the packages so as to help you to choose the most appropriate package. If you are an existing client, we're able to assist you with any general or billing issue in addition to with multiple common technical matters, such as an email address setup in a desktop email client. In case you can't give us a call for some reason or you're in some country where we do not have a local phone number, our live chat is the best choice to contact us. Needless to say, some issues require longer time to examine and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we can save your time and assist you with many issues on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is online every day, even on holidays and weekends. It's the most effective way to find out more information about our semi-dedicated servers in case you do not have an account yet or to have an issue resolved in case you are a customer and our support representatives will help you right away regardless of the time of the day you join the chat. In case you are unsure which package is more suitable for your sites, if you need advice whether you should obtain a specific upgrade and how to order it or in case you experience troubles installing an e-mail account on your machine, you will be able to get in touch with us and we will supply you with the necessary details quickly. The live chat is available even after our telephone lines go off for the day, so if you have an account with us, you can rest assured that you'll always enjoy timely assistance with any kind of question or issue that shows up.