In case you have bought a web hosting plan and you have some inquiries in regards to a concrete function/feature, or in case you have come across some issue and you require assistance, you should be able to touch base with the respective technical support staff. All web hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because of the fact that the most effective way to resolve an issue most often is to open a ticket. This method of correspondence renders the replies exchanged by both sides simple to follow and permits the technical support team representatives to escalate the case if, for instance, an admin has to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to use at least 2 separate accounts to touch base with the technical support team and to actually manage the hosting space. Incessantly signing in and out of different accounts could sometimes be a burden, not to mention the fact that it requires a lot of time for most web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting service
come bundled with an integrated ticketing system, which is an integral part of our custom Hepsia Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just a couple of clicks without ever logging out of your Control Panel. During the process, you may choose a category and our system will offer you a variety of informational articles, which will supply you with additional information and which may help you fix any given issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers
, which means that you won’t need some other platform to touch base with our customer care staff – you can do it on the spot as soon as you come across a problem. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is equally simple. With our intelligent search box, you can swiftly track down any ticket that you’ve already opened. You can send a ticket at any particular moment in time as our customer support staff members are at your service 365 days a year and respond in less than one hour, even though it rarely takes that much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about signing in and out of two or more platforms to solve a simple issue.