A lot of people who start using their 1st web hosting account, or change companies, normally have enquiries in regards to how given procedures are done or experience complications when setting up different things, including emails, website settings, and so on. That is why, a lot of web hosting providers have compiled documentation with common questions and issues in order to help their clients receive info swiftly and easily. Consequently, the help desk support team members can spend more time on actual problems that some clients may be facing, since the solution for the minor things will already be available online and customers will be able to cope with them without having to contact the client support team. Having thorough documentation is critical, especially for new users without any practical experience, because the web hosting service entails tons of features and lots of individuals can get bewildered about what action to take. A good knowledge base can both help you accomplish the procedures that you need and discover how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you’ve ordered your very first cloud web hosting account through our company or have moved your website over to us, you’ll become accustomed to our platform and our custom-built Hepsia Control Panel very quickly due to the fact that we have compiled a thorough knowledge base where you can find all the info that you could ever need – both general info about the service as a whole and more concrete info about the different functions that you can make use of and the issues that you might stumble upon. The articles are available in 2 locations. The entire article archive is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can become aware of how to accomplish de facto everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles offer thorough instructions, so you’ll never become disorientated because of an ambiguous text. Naturally, in case you have a more specific problem and you can’t find a solution in our knowledge base, you can get in touch with our client support team members 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will permit you to access the in-depth online documentation that we have compiled for you. The articles offer generic info about our web hosting services, informative tutorials about the various functions that you can use, as well as troubleshooting guidelines that can help you resolve common issues that you may chance upon. The topics that we have covered include just about everything, from elementary things such as how to host a brand new domain in your account, to more elaborate ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right side of the page that you’re on, whilst the full article collection is accessible through the all-inclusive Help section.