The accessibility to the customer and tech support that a cloud web hosting company provides will tell you a lot for the services that they provide too. In case you are allowed to use only e-mails and tickets, you have most likely found some reseller and not the actual website hosting supplier. When this is the case, you'll have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the real hosting company for further help. When the provider offers several means of communication with quick response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you will enjoy prompt assistance and excellent support because they will have immediate access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally much better to be able to communicate with your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud web hosting
services include 24/7 technical support as well as several ways of communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up ordering a service that you can't use. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. Unlike the vast majority of suppliers that you can find today, we reply to all the tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you are able to benefit from our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With plenty of connection options, you're able to select the easiest method to contact us and learn more about our services in case you don't have an account yet, or request assistance in case you're already among our customers. You'll be able to give us a call, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour reply time guarantee, even though it rarely takes more than 20 min to receive assistance regardless of the nature of the problem. With our customer and technical support services, we will be there for you every time you need us, not several days later.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we provide comes with 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it will be easier to track what's going on. The maximum guaranteed reply time for all the email messages and tickets is one hour, but it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we provide, our administrators can also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we offer include 24/7 support through numerous methods of communication and with a 1-hour maximum answer time guarantee. In case you want to find out more about the packages or you have some billing or general questions, you will be able to call one of the local numbers that we have internationally or you could use our live chat service and consult with a live agent. For strictly technical problems which require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to keep track of a certain matter. The response time for them rarely surpasses half an hour, so you can forget about having to wait for a full day to get help. Our support service is available for all of the server-related matters, as well as the pre-installed software. In the event that you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we supply for all the packages.